Privacy notice
That page governs what we collect, how long we hold it and how you ask for a copy or deletion. It sits alongside these terms and never widens our right to share your data.
LEGAL REFERENCE
Terms & Conditions That Govern Your dream casino Account
Every account you open with us runs on one shared rulebook, and this page is it. Below we set out how you register, what you may do in...
Account rulesPayment clausesFair-use standardsDispute steps
How These Terms Apply Where Local Law Permits
These Terms & Conditions form the agreement between you and dream casino. They apply where local law permits, and access to the lobby is limited to supported regions inside Pakistan. Where a rule here conflicts with a mandatory provision of your local law, that provision wins and the rest of the document stays in force. We may update these terms when payment
rails, game suppliers or regulations change; when we do, we publish the revised version on this page with the date it took effect. Continuing to use your account after an update means you accept the revised terms. If you do not agree, you can stop using the service and close your account. Payment handling described here covers JazzCash, Easypaisa, SadaPay and Raast.
We keep records of every transaction and can explain any charge you query, provided you raise it within the window stated below.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
ACCOUNT HELP
Reaching Us About a Term You Disagree With
Rules only work when you can question them. If a clause here is unclear, or you think we applied it wrongly to your account, write to us and quote the section heading. Our team answers from 9am to 1am Pakistan time, every day. Most questions are settled in one reply; payment disputes take longer because we check the JazzCash or Raast reference first.
Team online
Live chat
Chat runs daily from 9am to 1am Pakistan time and is the quickest route for a contract question. An agent reads the clause with you and confirms the outcome in writing.
Send your account number and the heading of the section you are asking about. We reply within one working day, and payment disputes are answered once the Raast or Easypaisa reference is matched.
Our WhatsApp line suits quick clarifications about account access or device rules. Send a screenshot of the screen you are stuck on and an agent walks you through the relevant clause.
POLICY CARE
Who Writes and Maintains Our Terms Pages
Every clause on this page is drafted and checked in-house by the team that runs your account day to day, not copied from a template. We date each...
Drafted in-house
Our own compliance and support staff write every clause. Nobody outside the business rewrites the wording, so what you read...
Dated revisions
Each version carries the date it took effect. When we amend a term, the change is listed beside that date...
Plain Pakistani English
We write for readers in Pakistan, not for lawyers abroad. Sentences stay short, local payment names are used as they...
Worked examples
Where a rule could be read two ways we add an example: a failed JazzCash transfer, a withdrawal sent to...
Nothing off-page
We do not bury obligations in separate schedules you never see. Anything that binds you appears in these Terms &...
Scheduled revisions
Terms are checked every quarter and straight after any change to a supplier contract or a Pakistani payment rule. You...
ACROSS OUR PAGES
How This Page Sits Beside Our Other Policies
One topic, one page. This document covers the contract you accept when you open an account: eligibility, account conduct, payments, liability and how disputes are raised. Privacy sits on its own page...
Game rules
Individual game rules deal with how a result settles, what happens during a feed interruption and which outcomes void. These terms cover the account; game rules cover the round.
Sportsbook settlement
Settlement wording handles postponed fixtures, abandoned matches and price changes after you place a bet. Where it clashes with a general clause, the settlement clause wins for that market.
Cashier wording
Cashier wording explains timing for JazzCash, Easypaisa, SadaPay and Raast transfers, the checks we run before a withdrawal leaves and the reference format you should quote back to us.
Account closure
The closure page sets out how you shut an account, what happens to a balance still inside it and how long we keep records. These terms supply the reasons we may close in return.
Device and access
Device wording covers supported browsers, app versions and sharing a login. It sits beside the access clauses here, which explain what happens if your credentials are used by someone else.
Complaints and escalation
The escalation page lists internal steps and the external forum open to consumers in Pakistan. Our disputes clause here describes the window in which you must raise a claim.
BRAND TOUCHPOINTS
What You See Across Every Page We Publish
Terms pages can feel like a wall of text, so we frame ours the way we frame the rest of the brand: same header, same chip row, same...
Question-led headings
Each heading asks what you are actually looking for, so...
Change timestamps
Every published version carries the date it went live. When...
Local cues
JazzCash, Easypaisa, SadaPay and Raast appear by name wherever they...
Bold binding lines
Obligations that carry real consequences are set in bold rather...
One continuous page
We do not split the contract across five linked documents...
A human at the end
The bottom of every page leads to support rather than...
Questions We Get About the Account Terms
Yes. Ticking the box at registration confirms you have read them, and every later login renews that agreement. If any clause changes, we tell you in-app before the new version takes effect.
Where local law permits, disputes are handled under the rules that apply in Pakistan and through the escalation steps on our complaints page. Nothing here removes a right your own law gives you.
We may suspend or close an account where a term is broken, such as a duplicate registration or a reversed payment. Any balance that is yours is returned to your JazzCash, Easypaisa, SadaPay or Raast details once checks finish.
Give us the reference from your JazzCash or Raast receipt and we trace it the same day. If your bank has reversed a transfer, the matched amount is taken back from the account balance before further play.
Transaction and account records are held for the period Pakistani rules require, then deleted. You can ask for a copy of what we hold at any point while the account is open or after it closes.
Yes, and the window matters. Raise a payment query within thirty days of the transaction date and a game or bet query within fourteen days of the round settling, or we may not be able to reopen it.